Service Coordinator
Kanawha Scales & Systems, LLC, a world leader in the weighing and automation industry, is looking for someone like you to join their team as a Service Coordinator.
Become part of a company that really values their people.
Build a better career that will provide you with a great feeling of accomplishment and security.
The Service Coordinator will interact with the company's customers by addressing inquiries and resolving complaints.
Interact with field personnel regarding their day to day.
Duties and
Responsibilities:
Interacts with customers via telephone, email.
Fields customer questions and complaints; when the issue is beyond the representative's knowledge, escalates to the assigned specialist or other appropriate staff.
Ensures that appropriate actions are taken to resolve customers' problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Provides support and guidance to service personnel who perform on-site routine services including maintenance, OSHA inspections, and repair.
Ensures field services are effective and customers' requirements are met.
Familiar with standard concepts, practices, and procedures within a field service environment.
Coordination of schedule with Service Manager and customers, preparation of service orders and maintenance checklists, review of technicians' hours and timecards, and preparation of quotes for inspections and repairs, ordering of related parts.
Communicate availability of materials (or delays of materials) with customers.
Arrange rental equipment when necessary.
Required Skills/Abilities:
Excellent communication skills including active listeningAttention to detail and strong organizational skills.
Service-oriented and able to resolve customer grievances.
Ability to work independently or in a team environment.
Proficient computer skills with the ability to learn new software.
Extremely organized, self-starterMicrosoft 365 proficient.
Willing to learn Sage and QuickbooksEducation and Experience o High school diploma or equivalent.
o Customer service experience required.
Work Environment o Prolonged periods sitting at a desk and working on a computer.
o Must be able to lift up to 15 pounds at times.
Expected Hours of WorkThis is a full-time position; typical work hours and days are Monday through Friday, 8:
00 a.
m.
to 5 p.
m.
All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
PI227418172 Recommended Skills Active Listening Attention To Detail Communication Coordinating Curiosity Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
Become part of a company that really values their people.
Build a better career that will provide you with a great feeling of accomplishment and security.
The Service Coordinator will interact with the company's customers by addressing inquiries and resolving complaints.
Interact with field personnel regarding their day to day.
Duties and
Responsibilities:
Interacts with customers via telephone, email.
Fields customer questions and complaints; when the issue is beyond the representative's knowledge, escalates to the assigned specialist or other appropriate staff.
Ensures that appropriate actions are taken to resolve customers' problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Provides support and guidance to service personnel who perform on-site routine services including maintenance, OSHA inspections, and repair.
Ensures field services are effective and customers' requirements are met.
Familiar with standard concepts, practices, and procedures within a field service environment.
Coordination of schedule with Service Manager and customers, preparation of service orders and maintenance checklists, review of technicians' hours and timecards, and preparation of quotes for inspections and repairs, ordering of related parts.
Communicate availability of materials (or delays of materials) with customers.
Arrange rental equipment when necessary.
Required Skills/Abilities:
Excellent communication skills including active listeningAttention to detail and strong organizational skills.
Service-oriented and able to resolve customer grievances.
Ability to work independently or in a team environment.
Proficient computer skills with the ability to learn new software.
Extremely organized, self-starterMicrosoft 365 proficient.
Willing to learn Sage and QuickbooksEducation and Experience o High school diploma or equivalent.
o Customer service experience required.
Work Environment o Prolonged periods sitting at a desk and working on a computer.
o Must be able to lift up to 15 pounds at times.
Expected Hours of WorkThis is a full-time position; typical work hours and days are Monday through Friday, 8:
00 a.
m.
to 5 p.
m.
All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
PI227418172 Recommended Skills Active Listening Attention To Detail Communication Coordinating Curiosity Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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